Mastery - A
System That Never
Mastering Relationships and Building Trust
The Second Commitment of GMP Mastery
challenges us to be complete and collaborative. Therefore, we know that
relationships and trust are at the heart of mastery.
Before we can master relationships, we must first define the
core GMP relationships that impact success. Different types of
relationships between people
relationships with my boss, coworkers, suppliers, customers, family,
relationships between organizations
relationship between my company and FDA, suppliers, customers, etc. Does
your company accept Certificates of Analysis from your suppliers? Your
company may only do this if you have a relationship of trust with that supplier,
and have verified that they are trustworthy.
relationships between different types of mastery
relationships between personal,
performance mastery. Are you
self-sufficient and motivated in your desire to improve your self, you
knowledge, and your results?
relationships between projects and processes
relationships between all the different types of work we do. For example,
what are the relationships between your personal, internal, and FDA audits?
Are they all "singing off the same sheet of music?"
relationships between goals and priorities
In a balanced scorecard approach, goals are prioritized and balanced so that one
goal doesn't inappropriately overshadow another. All organizations must
balance the goals of quality, productivity, health/safety/security, and
relationships between people and all the things mentioned
We interact with people, organizations, mastery, work, and goals/priorities.
If we get these relationships right, we will be successful!
Mastering relationships helps you build trust, which is a rare
and valuable commodity - much like a precious china vase. It is extremely
difficult to restore once it it has been broken. Trust is also a competitive
business advantage, because it is rare. And in the life science industry,
your customers are sometimes trusting you with their lives. Don't