Mastery - A
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Mastering Relationships and Building Trust

The Second Commitment of GMP Mastery challenges us to be complete and collaborative.  Therefore, we know that relationships and trust are at the heart of mastery. 

Before we can master relationships, we must first define the core GMP relationships that impact success.  Different types of relationships include:

  • relationships between people
    relationships with my boss, coworkers, suppliers, customers, family, neighbors, etc. 

  • relationships between organizations
    relationship between my company and FDA, suppliers, customers, etc.  Does your company accept Certificates of Analysis from your suppliers?  Your company may only do this if you have a relationship of trust with that supplier, and have verified that they are trustworthy.

  • relationships between different types of mastery
    relationships between personal, professional, and performance mastery.   Are you self-sufficient and motivated in your desire to improve your self, you knowledge, and your results?

  • relationships between projects and processes
    relationships between all the different types of work we do.  For example, what are the relationships between your personal, internal, and FDA audits?  Are they all "singing off the same sheet of music?"

  • relationships between goals and priorities
    In a balanced scorecard approach, goals are prioritized and balanced so that one goal doesn't inappropriately overshadow another.  All organizations must balance the goals of quality, productivity, health/safety/security, and regulatory/GMP compliance.

  • relationships between people and all the things mentioned above
    We interact with people, organizations, mastery, work, and goals/priorities.  If we get these relationships right, we will be successful!

Mastering relationships helps you build trust, which is a rare and valuable commodity - much like a precious china vase.  It is extremely difficult to restore once it it has been broken. Trust is also a competitive business advantage, because it is rare.  And in the life science industry, your customers are sometimes trusting you with their lives.  Don't disappoint them!


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